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To place an order, you must register on the site, even at the moment of the purchase where you will be asked to login credentials.
Is it necessary to register on the site to make a purchase?
Do you ensure the integrity of the products during the shipment?
Yes, our products are shipped, packed securely and protected from any accidental situation.
If the delivered package is manifestly demage, what should I do?
If your order arrives in a way that does not correspond to what you ordered or is demaged either internally or externally, do not hesitate to contact us within 15 working days (as stipulated by the european legal decree for online orders).
What are the delivery terms?
In Italy, the items are dispatched within 24/48 working hours from the order, unless otherwise specified for re-supply. Delivery is from 24/48 hours up to 7 working days in Italy.
What are the payment methods?
All orders are considered to be acquired once payment has been done and are always inclusive of transport costs. The customer can make the payment by choosing one of the following methods:
- Payment with credit cards, a secure and reliable payment method. Once the purchase is completed, you will be directed to the payment gateway.
- Bank transfer to our bank account.
Processing of personal data
Pasticceria Scimeca pursuant to art. 13 of Legislative Decree 196/2003 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, informs that personal data and tax data, provided directly by interested parties, or otherwise acquired as part of the Company’s activities, will be processed in accordance with the abovementioned legislation, including the obligations of confidentiality provided for by them. For further information, please consult the Privacy Policy page.
